Get BookusThe ETTO Principle Efficiency-Thoroughness Trade-Off Why Things That Go Right Sometimes Go Wrong

Get The ETTO Principle Efficiency-Thoroughness Trade-Off Why Things That Go Right Sometimes Go Wrong

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Accident investigation and risk assessment have for decades focused on the human factor, particularly ‘human error’. This bias towards performance failures leads to a neglect of normal performance. It assumes that failures and successes have different origins so there is little to be gained from studying them together. Erik Hollnagel believes this assumption is false and that safety cannot be attained only by eliminating risks and failures. The alternative is to understand why things go right and to amplify that. The ETTO Principle looks at the common trait of people at work to adjust what they do to match the conditions. It proposes that this efficiency-thoroughness trade-off (ETTO) is normal. While in some cases the adjustments may lead to adverse outcomes, these are due to the same processes that produce successes. Understanding Behavioural Drivers - SHP Online Understanding Behavioural Drivers As described in the first article of this series (Safety Behaviour Change) the COM-B (Figure 1) posits that three things are The Infinite Hows (or the Dangers Of The Five Whys) We think there is something like the cause of a mishap (sometimes we call it the root cause or primary cause) and if we look in the rubble hard enough we will find
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